Terms of Service

3.1 Translation Services: We provide professional NAATI certified translation services for personal documents including official certificates and other personal documents from various languages into English.

3.2 Quality Assurance: All translations are performed by NAATI certified translators and undergo quality review processes to ensure accuracy and compliance with Australian standards.

3.3 Certification: Our translations include NAATI certification stamps and translator credentials as required by Australian authorities.

4.1 Order Placement: Orders can be placed through our website or by contacting us directly. By placing an order, you are making an offer to purchase our translation services subject to these Terms.

4.2 Payment Terms: Payment is required before commencement of translation work. We accept major credit cards and other payment methods as displayed on our website.

4.3 Pricing: All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Service fees may apply and will be clearly displayed at checkout.

4.4 Order Confirmation: You will receive an order confirmation email once your payment is processed and your order is accepted.

5.1 Document Quality: You must provide clear, legible copies or scans of your documents. We reserve the right to request higher quality images if necessary for accurate translation.

5.2 Document Authenticity: You warrant that all documents provided are genuine, unaltered, and legally obtained. You are responsible for the accuracy and authenticity of source documents.

5.3 Complete Information: You must provide all pages and complete information from your documents to ensure accurate and complete translation.

5.4 Supported Formats: We accept documents in PDF, JPG, PNG, and other common image formats. Documents must be clearly readable and of sufficient resolution.

6.1 Standard Delivery: Our standard service takes 2-3 business days. These timeframes are estimates and may vary depending on document complexity and workload.

6.2 Service Options: We offer Self-Service Extract (same day), Extract Translation (1-2 business days), and Full Translation (2-3 business days) services.

6.3 Electronic Delivery: Completed translations are delivered electronically via email in PDF format unless otherwise specified.

6.4 Hard Copy Delivery: Physical copies can be posted for an additional fee. Delivery times for posted documents will vary based on location and postal service.

7.1 Translation Accuracy: We strive to provide accurate translations based on the source documents provided. However, we cannot guarantee perfect translation of unclear, damaged, or ambiguous source material.

7.2 Limitation of Liability: Our liability is limited to providing accurate translations of the documents you provide. We are not responsible for consequences arising from the use of our translations.

7.3 No Legal Advice: Our translation services do not constitute legal advice. We recommend consulting with relevant authorities or legal professionals regarding specific requirements for your translated documents.

8.1 Cancellation Policy: Orders may be cancelled within 2 hours of placement for a full refund, provided translation work has not commenced.

8.2 Revision Policy: If you identify errors in our translation that can be attributed to our service, we will provide revisions at no additional cost.

8.3 Refund Circumstances: Refunds may be provided in cases where we cannot complete the translation due to document quality issues or other circumstances beyond your control.

8.4 Dispute Resolution: If you are not satisfied with our service, please contact us within 7 days of delivery to discuss resolution options.

9.1 Confidentiality: We treat all client documents and personal information as strictly confidential. We will not disclose your information to third parties without your explicit consent.

9.2 Data Protection: We handle your personal information in accordance with our Privacy Policy and applicable Australian privacy laws including the Privacy Act 1988.

9.3 Document Retention: We may retain copies of documents and translations for quality assurance, legal compliance, and business record purposes.

9.4 Security: We implement appropriate security measures to protect your documents and personal information during transmission, processing, and storage.

10.1 Translation Ownership: Upon full payment, you own the completed translation work. However, we retain the right to use anonymous examples of our work for marketing and training purposes.

10.2 Website Content: All content on our website, including text, graphics, logos, and images, is our property and protected by intellectual property laws.

13.1 Applicable Law: These Terms are governed by the laws of Victoria, Australia, and the Commonwealth of Australia.

13.2 Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.